We're Here to Listen and Resolve
Your satisfaction is our priority. Submit your complaint and we'll work with you to find the best solution. Our dedicated team is committed to resolving issues quickly and professionally.
Quick Response
We acknowledge all complaints within 4 hours and provide regular updates throughout the resolution process.
Professional Resolution
Our experienced team works with authorized dealers and technical experts to ensure proper resolution.
Transparent Process
Track your complaint status and receive detailed updates at every step of the resolution process.
Types of Complaints
We handle various types of complaints to ensure your complete satisfaction. Select the category that best describes your concern for faster resolution.
Vehicle Quality Issues
Manufacturing defects, paint issues, interior/exterior problems, or performance concerns.
Service & Maintenance
Poor service quality, delayed repairs, incorrect diagnosis, or parts availability issues.
Warranty Claims
Warranty disputes, claim rejections, coverage questions, or processing delays.
Billing & Payment
Incorrect charges, payment processing issues, invoice disputes, or financial concerns.
Customer Service
Staff behavior, communication issues, appointment problems, or facility concerns.
Documentation Issues
Missing documents, registration problems, title issues, or paperwork errors.
Don't see your issue listed?
No problem! You can still file a complaint and our expert team will categorize it appropriately to ensure you get the most effective support and resolution.
File Your ComplaintOur Complaint Resolution Process
We follow a structured, transparent process to ensure every complaint is handled professionally and resolved to your satisfaction. Here's how we work with you every step of the way.
Submit Complaint
Fill out our comprehensive complaint form with detailed information about your concern.
Acknowledgment
You'll receive an email confirmation with your complaint ID within 4 hours of submission.
Team Assignment
Your complaint is assigned to the appropriate specialist team based on the issue type.
Investigation
Our team investigates the issue, reviews vehicle history, and contacts relevant parties.
Communication
We'll contact you for additional information if needed and provide regular updates.
Resolution
We implement the agreed solution, coordinate repairs, or provide appropriate compensation.
Follow-up
We follow up to ensure your satisfaction and that the issue has been fully resolved.
Our Commitment to You
Timely Response
We acknowledge every complaint within 4 hours and provide regular updates throughout the process.
Clear Communication
We keep you informed at every step with clear, honest communication about progress and next steps.
Fair Resolution
We work towards solutions that are fair, reasonable, and focused on your satisfaction.
Urgent or Safety-Related Issues?
If your complaint involves a safety concern or your vehicle is unsafe to drive, please contact us immediately rather than waiting for the online process.
Resolution Timeline
Our resolution timelines vary based on the priority and complexity of your complaint. Here's what you can expect for different types of issues.
Critical Priority
Safety concerns or vehicle completely unusable
High Priority
Significant impact on vehicle use or major inconvenience
Medium Priority
Moderate impact on vehicle use or service issues
Low Priority
General inquiries or minor issues
What Affects Resolution Time?
Issue Complexity
Technical issues may require investigation with manufacturers or specialists
Information Availability
Complete vehicle history and documentation speeds up the process
Parts & Service
Availability of required parts or specialized service appointments
File Your Complaint
Please provide detailed information about your concern. The more details you provide, the better we can assist you in resolving the issue.
Additional Contact Options
Need immediate assistance or prefer to speak with someone directly? Here are all the ways you can reach our complaint resolution team.
Phone Support
Speak directly with our complaint resolution team
Email Support
Detailed complaint submissions with attachments
Visit Our Office
Asian MotorspeX Limited
206/1-207/1 Bir Uttam Mir Shawkat Sarak, Tejgaon Gulshan Link Road, Dhaka 1208, Bangladesh
Office Hours
Emergency Support
For urgent safety concerns outside office hours, contact our 24/7 WhatsApp support at 014099-60306
Still Need Help?
If you're unsure about the best way to contact us or need guidance on how to file your complaint, our customer service team is here to help.
Frequently Asked Questions
Find quick answers to common questions about our complaint resolution process. If you don't find what you're looking for, feel free to contact us directly.
Resolution time varies based on the complexity and priority of your complaint. Critical safety issues are handled within 24-48 hours, while general inquiries may take 7-10 business days. We provide regular updates throughout the process and will give you a more specific timeline once we assess your particular situation.
To help us resolve your complaint quickly, please provide: your vehicle details (model, year, VIN), purchase information, detailed description of the issue, any previous service history, photos or documents if relevant, and your contact information. The more details you provide, the faster we can work on a solution.
Yes! When you submit a complaint, you'll receive a unique complaint ID via email. You can use this ID to check your complaint status by calling our customer service at 09639-119977 or emailing complaints@cherybd.com. We also provide regular updates via email and phone calls.
If you're not satisfied with our initial response, you can request escalation to our senior complaint resolution team. We have a multi-tier review process, and if needed, we can involve regional management or manufacturer representatives to ensure a fair resolution.
No, filing a complaint and our complaint resolution services are completely free. However, if the resolution involves repairs or parts that are outside warranty coverage, those costs would be discussed with you before any work is performed.
You can file a complaint on behalf of a family member, but we'll need written authorization from the vehicle owner and their contact information for verification. For privacy and security reasons, we can only discuss complaint details with the authorized person.
If your complaint involves a warranty-covered issue, we'll coordinate with the manufacturer and ensure all warranty terms are properly applied. Warranty claims often have faster resolution times and may involve different procedures than non-warranty complaints.
Yes, we handle complaints about dealer service quality, staff behavior, service delays, and facility issues. We work closely with our dealer network to ensure consistent service standards and will address any service-related concerns promptly.
Safety-related complaints receive the highest priority. Please contact us immediately at 09639-119977 or WhatsApp 014099-60306 if you have any safety concerns. Do not continue driving if you believe the vehicle is unsafe. We may arrange immediate inspection or towing if necessary.
While the online form doesn't currently support file uploads, you can email documents, photos, or videos to complaints@cherybd.com with your complaint ID in the subject line. You can also bring physical documents to our office or send them via WhatsApp.
Still Have Questions?
Our complaint resolution team is here to help you understand the process and guide you through filing your complaint.